Welcome to the Department of Unemployment Assistance (DUA)

DUA manages the Unemployment Insurance (UI) program, which provides temporary income to Massachusetts workers who are:
     • Unemployed through no fault of their own
     • Able to work
     • Available for work and looking for a job

We use a web-based system called UI Online for claim processing, which makes it convenient for both claimants and employers to access our services.

UI Online for Claimants UI Online for Employers and Agents
* Apply for benefits
* Request benefit payment (sign or certify)
* Check claim/payment status
* Update personal information
* Additional services

* Submit quarterly wage records
* Make UI contribution
* Respond to wage and separation information
* View/protest benefits changes
* Additional services 

To contact customer service or file a claim by phone please contact Telephone Services